Carpet Cleaners Kensington Privacy Policy

This Privacy Policy explains how Carpet Cleaners Kensington collects, uses, stores and protects personal data relating to our customers and prospective customers. It is intended to ensure compliance with the General Data Protection Regulation and applicable UK data protection laws. This Privacy Policy applies to all Carpet Cleaners Kensington customers and service users in the Kensington area, including anyone who contacts us, requests a quote, books a service, or otherwise interacts with our business.

Who We Are and Scope of This Policy

Carpet Cleaners Kensington is a carpet and upholstery cleaning service operating in the Kensington area. In the context of data protection law, Carpet Cleaners Kensington acts as the data controller for the personal data we collect and process about our customers and potential customers. This Privacy Policy covers personal data processed in relation to our services, including enquiries, bookings, payments and ongoing customer relationships.

Types of Personal Data We Collect

We may collect and process the following categories of personal data about you when you use our services or contact us:

Identification and contact details such as your name, address, property access details, and contact preferences.

Communication information including the content of enquiries, complaints, feedback and any correspondence with us, whether by phone, online forms or other communication channels.

Service and booking details such as service type requested, property size and layout information relevant to cleaning, booking dates and times, and records of services provided.

Payment and transactional data including information needed to process payments, such as transaction amounts, dates and methods of payment. We do not store full payment card details; where card payments are processed, they are handled through secure payment processors.

Technical and usage data where relevant, such as basic information about how you interact with our website or digital services, including visit dates, pages viewed, and general location data derived from your device or browser settings.

Marketing and preference data such as your consent choices, communication preferences, and records of whether you have opted in or out of receiving marketing communications from us.

How We Collect Your Data

We collect personal data directly from you when you contact us to request information, ask for a quote, book a service, or provide feedback. This can occur by phone, through an online enquiry form, or in person. We may also collect data when you browse our website, subject to your cookie and tracking preferences. In some cases, we may receive limited personal data from third parties, for example from advertising platforms or referral partners, where you have shown interest in our services.

Lawful Basis for Processing Personal Data

We only process your personal data where we have a lawful basis under the GDPR and applicable UK law. The main lawful bases we rely on are:

Contract: We process personal data where it is necessary to enter into or perform a contract with you, for example to provide cleaning services, manage bookings, and take payment.

Legitimate interests: We process personal data when it is necessary for our legitimate business interests and where those interests are not overridden by your privacy rights. This includes managing our business operations, improving our services, handling customer queries, and keeping appropriate business records.

Consent: Where required by law, particularly for certain types of marketing communications, we rely on your consent. You can withdraw your consent at any time, which will not affect the lawfulness of processing carried out before withdrawal.

Legal obligations: We process certain data where necessary to comply with legal and regulatory obligations, such as tax and accounting requirements or responding to requests from competent authorities.

How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to enquiries, provide quotes and information about our services, and manage your requests.

To set up, schedule and manage cleaning appointments, including communicating with you about booking confirmations, changes and reminders.

To perform and deliver the cleaning services you have requested, including accessing your property where required and addressing any issues that arise.

To process payments and manage invoices, receipts and financial records associated with your use of our services.

To manage our customer relationship with you, including handling feedback, addressing complaints, and maintaining a record of your service history.

To send you marketing communications about our services, promotions or updates where you have given consent or where we are permitted by law to do so, and always with the option to opt out.

To improve our services, business operations and website by analysing service usage patterns, feedback and operational data.

To comply with legal obligations, enforce our contractual terms and protect our rights, property and safety as well as those of our customers and staff.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes for which it was collected, and in line with applicable legal and regulatory requirements. In general, we retain customer records, including basic contact and service information, for the duration of the customer relationship and for a period afterward where necessary for tax, accounting or legal purposes.

Payment and transactional records are retained for the periods required by financial and tax legislation. Marketing-related data and preference information is retained while you remain subscribed or until you withdraw consent or object to marketing communications. When personal data is no longer required, we will securely delete it or anonymise it so that it can no longer be associated with you.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties that act as data processors on our behalf. These service providers only process your data under our instructions and are required to protect it in accordance with data protection law. Examples of such processors include:

IT and hosting providers that support our business systems, website and data storage.

Payment processing providers that securely handle card or electronic payments.

Customer management or booking systems used to organise appointments and customer records.

Professional advisers such as accountants or legal advisers where necessary to support our business and comply with legal obligations.

Where we use third-party processors located outside the UK or the European Economic Area, we take appropriate steps to ensure that your data is afforded an adequate level of protection, such as using approved standard contractual clauses or ensuring that the destination country has an adequacy decision.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure. These measures include restricting access to personal data to authorised personnel who need it for their role, using secure systems and tools, and ensuring that our processors implement robust security measures. While we take reasonable steps to safeguard your data, no system can be guaranteed to be completely secure.

Your Data Protection Rights

Under data protection law, you have a number of rights regarding your personal data. These rights may be subject to certain conditions and legal limitations but generally include:

Right of access: You can request confirmation that we process your personal data and obtain a copy of the personal data we hold about you.

Right to rectification: You can ask us to correct inaccurate or incomplete personal data.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent.

Right to restriction of processing: You can request that we restrict the processing of your personal data in specific situations, such as while we are verifying its accuracy or assessing an objection.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you can request a copy of your personal data in a structured, commonly used and machine-readable format and ask us to transmit it to another controller where technically feasible.

Right to object: You can object to processing carried out on the basis of legitimate interests, including profiling, and we will stop unless we have compelling legitimate grounds that override your interests and rights. You also have the absolute right to object at any time to the processing of your personal data for direct marketing purposes.

Right to withdraw consent: Where we rely on your consent for processing, you may withdraw that consent at any time. This will not affect processing carried out before consent was withdrawn.

Exercising Your Rights and Contacting Us

If you wish to exercise any of your data protection rights or have questions about this Privacy Policy or how we handle your personal data, you can contact Carpet Cleaners Kensington using the contact details provided on our website or through the usual communication channels you use with us. When you make a request, we may need to verify your identity before responding. We aim to respond to all legitimate requests within the timeframes set by data protection law.

Right to Complain to a Supervisory Authority

If you are concerned about how we handle your personal data, we encourage you to contact us first so that we can try to resolve your concerns. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the UK or in the country where you live or work.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.